Job Details
📍 Location: Lower Parel, Mumbai
🎓 Qualification: Graduate / Undergraduate
💼 Experience: 6 Months – 2 Years
🌙 Shift: Rotational 24×7
📅 Working Days: 5 Days
💰 Salary: ₹18,000 – ₹25,000 per month (depending on experience and interview performance)
Job Brief:
We are looking for a proactive, detail-oriented, and customer-focused English-speaking Customer Service Representative to assist in handling resident inquiries, lease-related documentation, and maintenance requests for our residential properties. This role is vital in ensuring tenant satisfaction through prompt communication and collaboration with internal teams.
Role & responsibilities:
- Respond to general property inquiries and provide accurate, policy-aligned information of Leasing to applicants, take applicant details
- Handle maintenance requests and ensure timely follow-up and resident satisfaction.
- Communicate clearly and consistently about rent payments, Rent due dates and payment portals
- Maintain accurate and up-to-date records of resident interactions, issues, and requests.
- Collaborate closely with property managers, leasing teams, Maintenance / Workorder Team
- Support marketing, communication, and resident engagement activities.
- Participate in special tasks or projects requiring English language support.
Benefits and Perks:
- 5 working days only
- Provident Fund
- Medical Insurance
- Yearly Bonus based on Performance
- Yearly Appraisal
- Paid Vacation and Sick leaves
- Paid Holiday
- Gratuity
Interested Applicants can share CVs at recruiter2@navkarservices.com 9372791683